The care home as received a rating of ‘Requires Improvement’
A care home in Fleetwood has received a damning report after a health watchdog found several failings in its service.
Lakelands Lodge is a care home that offers accommodation, nursing and, or personal care. This is provided by contractual agreements and packages set out by the Care Quality Commission (CQC)- the CQC regulates both the premises and the care provided.
Overall, the service has been rated as ‘Requires Improvement’ following a recent inspection. Inspectors found various areas of weakness including substandard paperwork.
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Risks to people’s health were not adequately managed as the manager proved to be inconsistent in providing staff members with the necessary guidance to care for residents. The reports adds care plans and risk assessments did not always accurately reflect people’s current needs.
One person had fallen a number of times in recent months but their written plan of care for falls did not contain any information about how staff should support them in relation to falls prevention. Records also indicated that those who needed to be repositioned at times had been in the same position for extended periods of time.
Certain care plans contained reference to behaviours which may challenge the service however, the CQC discovered that there was no information available in the care plans to guide staff on how to achieve positive outcomes. In addition to this only four of the staff team had received any training in relation to behaviours which may challenge the service.
These staff all worked during the day time, which meant there were no staff with this training on duty during the night. Overall, the service has a low completion rate for training.
Relatives of residents flagged instances of low staffing levels to inspectors adding that they felt “there were not enough staff on duty to ensure people’s holistic needs were met”. This was echoed by residents themselves who added tat while staff came if they used their call bell, there was ‘not much going on’.
Record keeping and documentation was found below standard by inspectors also added that care planning lacked person-centred information. This meant the level of care was at risk of not being specific enough for each individuals needs.
LancsLive contacted Lakelands Lodge for comment.
- 05:20, 28 SEP 2022